There is probably no business issue we haven’t had the opportunity to tackle.
No system or application functions in a contextual vacuum. To have a chance for a long-term return on investment, you need a strategy. We help to plan it.
- Analysing your needs in the context of process digitisation
- Conducting competitive benchmarking and examine the needs of all stakeholders
- Identifying development potential and recommend directions for change
- Developing a digital strategy and roadmap for its implementation
Using Service Design methods, we help large companies and startups create innovative products and services.
- Providing support at the stage of conceptualisation, MVP creation and prototype testing
- Validating business ideas through user research
- We help build internal innovation centers – Living Labs
Even the smallest thing, like a background colour in a task app, can significantly reduce task completion times and ultimately save money. It is worth to entrust designing systems to user experience researchers and designers.
- We design systems to support sales, HR and customer service processes that increase the efficiency of the organisation
- We examine existing tools, develop their functionalities, and improve their usability
- We provide arguments needed to make business and design decisions
We support the creation of online sales systems. We design, research and optimise purchasing processes in B2C online stores and B2B platforms.
- Our portfolio includes hundreds of audits and usability tests of online stores
- We design the user experience of e-commerce platforms based on analytical data and research information
- We redesign, optimise checkout, increase conversion and loyalty
A well-designed online Customer Service Center means a better Customer Experience, fewer hotline inquiries and more savings. We design self-service systems in such a way that users forget that they are in contact with the machine.
- We help create an intuitive and friendly online Customer Service Center from scratch
- We design self-service applications for banks, telecoms, development companies, media distributors, etc.
- We analyse existing systems and redesign them to improve user experience
We analyse the needs and design effective solutions for HR and Communication Departments. We specialise in employee intranets and portals, business system and backoffice projects.
- We conduct interviews and ethnographic research in companies
- We analyse problems, recognise employees’ needs, and organise workshops
- The systems we design are readily used by people at all levels in an organisation