How to design an effective Customer Self-service portal?
According to Microsoft research, today’s customers expect comprehensive service across multiple channels. 59% have used 3 or more channels in […]
Discovery sprint helps in quick validation of a business idea. It is the perfect first step in building useful and scalable applications and business systems.
We will together define the purpose and scope of your future product. We will develop personas and give you specific guidance on how to develop the product and test it with users.
In 2 weeks we will develop a Proof of Concept (PoC) and specification that you will use as a brief for developers, a presentation batch for VCs or an argument for stakeholder interviews.
We would like to involve you in transfer knowledge workshop, preparation of analysis materials, strategic workshops and development of personas and Customer Journey Map. Then you will have to validate the results of our work. This usually takes 2-3 working days within 2 weeks process.
We will discuss project's objectives
We analyze the materials and information received
We map the ecosystem, identify business needs
Devloping personas and user stories
Screen flow and information architecture
We design the 5 basic screens
As part of the Discovery Sprint, you will receive a recommendation for further work from us. Our experience tells us that it’s a good idea to start by testing your product idea with potential customers.
This can be structured exploratory research such as scenario-supported in-depth IDI interviews or even informal conversations and feedback gathering. We can help you with that too!
Health, next to family and security, is one of the essential values in our lives. Designing solutions for the medical […]
73% of consumers declare that cx significantly affects their purchase decisions. How can you design and implement an effective customer experience strategy?