Change management in the age of AI

Artificial intelligence and algorithms are becoming key tools to support business operations. Their development, based on increasingly sophisticated algorithms and growing data sets, offers significant opportunities to speed up work, reduce costs and make more accurate decisions based on the analysis of large amounts of data. AI and algorithms also provide access to new capabilities without the need to acquire new skills, which is particularly important in the context of rapidly changing market demands.

Artificial intelligence as a tool to make work easier and reduce costs

The speeding up of work through AI manifests itself in the rapid retrieval, collation and processing of text and other data, making tasks much easier for more experienced staff. However, this raises questions about the future of lower level positions such as interns and juniors.

It is also important to consider the time required to review AI output to ensure it meets expectations and standards.

On the other hand, the use of AI is associated with a reduction in operational costs, although the process is not without challenges. AI requires skilled operators and people capable of assessing and exploiting its impact. In addition, AI tools involve costs for licences, fees, development of procedures and security controls. It is important to take these ‘hidden’ costs into account when calculating the return on investment of implementing technology.

Risks, concerns and methods around AI

Despite the tangible benefits, there are a number of concerns and risks associated with the use of AI. At the top of the list is the psychological aspect of the change that AI brings to the working environment. The introduction of new technologies often causes anxiety among employees, who fear losing their jobs or having to adapt to new realities.

To address these concerns and manage change effectively, it is important to use appropriate mitigation methods. The first step is to educate and consciously inform employees about the benefits of AI and how it works.

Next, it is crucial to involve employees in the AI implementation process so that they can better understand the technology and feel in control of the change. The next step is to implement AI technology gradually, so that employees can adapt to the new tools at their own pace.

Finally, but equally important, is to provide support and training to employees to help them develop new skills and increase their commitment to the change process.

Efficiency and human-technology collaboration

In summary, AI offers businesses new opportunities for efficiency and innovation, but it also requires a conscious approach to change management and minimising potential risks. It is crucial to understand that AI technology is a tool that supports people, not replaces them, allowing technological progress and human values to coexist harmoniously.

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    Michał Madura
    Senior Business Design Consultant

    +48505016712  +48505016712