Self-service

Efficient customer self-service solutions are the foundation of business continuity

Prepare your company to use an online channel and build effective customer self-service solutions. We will analyse your business processes, map the most important and urgent needs, and together design a digital strategy in the area of self-service, following the best market models.

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EDISONDA is the oldest and the biggest design company in Poland

>10
Years on the market
>10
800+
Finished projects
800+
15
Key industries
15
40
Design consultants
40

What companies need self-service solutions?

Customer self-service solutions and client portals have so far been offered mainly by media providers (telecommunications services, electricity, gas, heat, water, Internet, television).

But now, this channel is being successfully implemented and developed in banks, clinics, insurance companies, etc. The possibility of the remote settlement of issues is also offered by distributors and companies providing services for business. We cooperate with companies from many different industries.

Cooperation with EDISONDA is a guarantee of a professional approach, innovative methods and effectiveness. We carry out ambitious, forward-looking projects in which we can count on substantive and professional support.

Dorota Madej Marketing Manager, drEryk

Our selected clients

Customer self-service solutions and client portal

We design business solutions taking into account the whole organization and its environment and provide:

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  • strategic workshops with stakeholders and customers service process to define their needs and goals,
  • mapping the current ecosystem, business needs, expectations and opportunities in the area of remote self-service,
  • in-depth interviews and participant observations with employees and company customers,
  • audit of the current systems and aplications, 
  • competitive analysis, synthesis of results and development of AS-SHOULD map and recommendations,
  • information architecture, UX and UI design of new tools, and test it with users,
  • cooperation with developers during implementation.

Tailoring the customer self-service process flexibly to your company's needs is our mission. We use User Centered Design methods.

Kick-off

1

We meet together to talk about your goals.

Analyses

2

We analyse received materials and information.

Workshop

3

We map the ecosystem, define business needs and personas.

Research

4

We conduct UX research to understand all needs.

Define

5

We develop concepts, screen flows, and information architecture.

Design and Tests

6

We design UX, UI and then test it with users.

Contact us!

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    Michał Madura
    Senior Business Design Consultant


    +48505016712+48505016712