According to Microsoft research, today’s customers expect comprehensive service across multiple channels. 59% have used 3 or more channels in […]
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Digital workplace. How to design a virtual workplace in the age of remote working?
The digital workplace, or virtual work environment, has been gaining popularity for years, and not only because of the pandemic and the necessity of remote working. We are very familiar with tools such as intranets and electronic document flow, but the fundamental change in the topic of the digital workplace took place when we stopped thinking about it as a collection of tools and switched to thinking about the processes that take place in a company.