Health, next to family and security, is one of the essential values in our lives. Designing solutions for the medical […]
We write about business design, digital strategy, user experience, research and innovations
How to design an effective Customer Self-service portal?
According to Microsoft research, today’s customers expect comprehensive service across multiple channels. 59% have used 3 or more channels in […]
Customer experience strategy – how to design and implement an effective CX
73% of consumers declare that cx significantly affects their purchase decisions. How can you design and implement an effective customer experience strategy?
Design System – fleeting trend or panacea for all the evils?
Contrary to a trend that has been growing for the past few years, Design System is nothing new in design. Many companies have for years been concerned about the consistency of their services and experiences – and thus also their interfaces. What are they building on?
Through research, we know how to communicate DNA test results to patients, doctors, and genetic consultants. We have gained a user's perspective!