Find out how good virtual assistants are today and how can they improve in the future. Report based on EDISONDA research and with support of our technological partner, Univio.
Virtual assistants are already part of everyday life, including banking. They can help with simple errands or efficiently direct you to the right consultant. In our latest report, produced with our technology partner Univio, we looked at how banking chatbots and voicebots perform in different scenarios. In particular, we attempted to make a prediction about the future of virtual assistants.
Virtual assistants in banking
Why should YOU be interested in this?
Chatbots and voicebots are becoming a standard in customer service. The economic benefits of applying a virtual assistant are too big to be discarded. But how to make those assistants really useful and how to plan your business around them? This is the question we wanted to answer helping you prepare for the AI future.
