We write about business design, digital strategy, user experience, research and innovations

Successful digital transformation starts with people. At least, that’s according to our observations gathered from the hundreds of projects we’ve […]

We have prepared a list of the most important and frequently used terms and definitions that can be found in […]

“Every function in a digital system should be within a maximum of three clicks.” It’s hard for me to count how […]

Information architecture is the structure and description of data, instructions, and announcements that can be found within a portal, application, […]

Efficient digital workplace along with the need to work remotely has become essential to the success of organisation. But how […]

Innovation ecosystem, innovation lab… There has been a lot of articles written about it and it seems to be something […]

Changes often cause resistance and fear. It is no different when we plan to implement a new system to be […]

Some time ago I explained what a design system is and why it is worth considering. Unexpectedly, it turned out […]

Health, next to family and security, is one of the essential values in our lives. Designing solutions for the medical […]

According to Microsoft research, today’s customers expect comprehensive service across multiple channels. 59% have used 3 or more channels in […]

The digital workplace, or virtual work environment, has been gaining popularity for years, and not only because of the pandemic and the necessity of remote working. We are very familiar with tools such as intranets and electronic document flow, but the fundamental change in the topic of the digital workplace took place when we stopped thinking about it as a collection of tools and switched to thinking about the processes that take place in a company.

73% of consumers declare that cx significantly affects their purchase decisions. How can you design and implement an effective customer experience strategy?