Knowledge - EDISONDA - Business Design & Innovations

How to design an effective Electronic Customer Service

According to Microsoft research, today’s customers expect a comprehensive service across multiple channels. 59% have used 3 or more channels […]

We write about business design, digital strategy, user experience, research and innovations

What to expect when working with Edisonda? A brief guide to our approach in product and service innovation design

Do you have an idea for a new digital product or service? Are you looking to improve the User Experience […]

From Insight to Innovation: How to Implement Digital Innovations Wisely and Based on Data

Improving customer experience, enhancing the efficiency of business processes, boosting employee productivity, and introducing new products or business models are […]

Why innovation doesn’t have to be BIG to make a difference?

When we think about innovation, we usually imagine something big, shiny, spectacular, and completely new. Something that can revolutionize the […]

Tools (canvases) that are very useful when designing innovations and solving problems

Problem-solving in project design is a nontrivial and highly complex task. Before we arrive at the solution desired by all […]

How to design an effective Electronic Customer Service

We write about business design, digital strategy, user experience, research and innovations

What to expect when working with Edisonda? A brief guide to our approach in product and service innovation design

From Insight to Innovation: How to Implement Digital Innovations Wisely and Based on Data

Why innovation doesn’t have to be BIG to make a difference?

Tools (canvases) that are very useful when designing innovations and solving problems

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