Knowledge - EDISONDA - Business Design & Innovations

How to design an effective Electronic Customer Service

How to design an effective Electronic Customer Service

According to Microsoft research, today’s customers expect a comprehensive service across multiple channels. 59% have used 3 or more channels […]

We write about business design, digital strategy, user experience, research and innovations

B2B e-commerce platform – how it differs from B2C and what are the benefits of implementing it

Anything can be sold online, but not every product is easy to sell. Traditional manufacturing companies used to sell using […]

e-commerce street

Is your online store keeping up with e-commerce market changes and user expectations? When and how do you check this?

According to the report E-commerce in Poland 2022, compiled by Gemius in cooperation with Polish Internet Research and IAB Poland, […]

Warsztat potrzeb biznesowych - EDISONDA

Business Requirements Workshop – what is it and why is it worth conducting?

Whether you are working on creating an MVP of a new digital service or product, a digital implementation, or a […]

Intranet - EDISONDA

How to measure the quality and maturity of an intranet?

What does a good intranet mean? From experience, I know that different factors define a good intranet for the management […]